Our Phone System

navigate our internal phone system

When you call our main Wilmington office at 910-341-0011, your call will be answered by our automated system. You will be given 5 options to choose from which will route your call to the appropriate department.

Press 0 for eye emergencies. This option should be used for callers requiring immediate assistance only. If a staff member is in the office, they will answer your call. If no one is available to answer your call, it will be routed to the emergency call center. They will take your information and contact the on-call physician. You will receive a call back shortly.

Press 1 for general questions. This option should be used for callers with general questions and to reach a specific staff member. Messages left at this extension are retrieved throughout the day and will be returned at the earliest opportunity. Do not leave emergency messages here.

Press 2 for appointment information. Please choose this option to reach the front desk. This option should be used for patients that need to schedule, change, or cancel an appointment. This option may also be used if you are calling from a medical office.

Press 3 to reach the tech line. Please choose this option if you have a question for a technician. Messages left here are retrieved periodically throughout the day and will be returned at the earliest opportunity.

Press 4 to reach surgery information. Please choose this option if you are a patient who is being scheduled or already has been scheduled for surgery and has any questions relating to it. Messages left are retrieved periodically throughout the day and will be returned at the earliest opportunity.

Press 5 to reach the billing office. Please choose this option if you have a question about a bill you have received or for clarification of any charges billed. The billing department will return your call at the earliest opportunity.

Press 7 to reach the Supply office. Please choose this option to reach the staff in the Supply office on Wednesdays only between 8 am and 4 pm. The office closes from 12 pm-1 pm for lunch. Calls to the Supply office are forwarded to the Wilmington office when the staff in Supply is unavailable to take your call. Do not leave emergency messages at this extension.